Guest Satisfaction Survey

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Thank you to take a moment to answer the questions below and to share your impressions with us.

Your comments would help us to continually improve the standards of our establishments and to provide the kind of service and activities you expect.

Please Note : at Exclusive Island Hotels & Resorts, your privacy is a priority. All information submitted to us or to one of our members on this form will in no way be redistributed to any outside parties.

 
 

    

If a question is not applicable to your stay, please skip to the next question.  

(required fields *)

   

Name of the establishment (*)

Type of accommodation   (*)
Room number / Room name   (*)
Arrival date   (*)    
Departure date   (*)    

 

 

 

  1.      Reception & Service

How did you make your reservation ?

Directly at the hotel

 

Travel Agent

 

 

 

 

Internet travel site

 

 

 

 

Other (specify)

 

 

 

 

 

 

 

 

 

 

 

 
Was your check-in and check-out handled promptly and courteously ?

Yes   

No   

 

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How would you rate the following services and staff members

Courteous

Friendly Attentive Efficient Inadequate
           

Airport greeting

Reception

Front Office Cashier

Telephone operator

Bellman, Luggage porter

Housekeeping staff

Concierge

Butler

Room service

Restaurant staff

Bar staff

Activities staff

Spa staff

Maintenance staff

           

 

 

 

 

 

Please share any comments you may have about the quality of the reception and service

 

 

 

 

  1. Accommodation

How would you rate your accommodation

 Excellent

Good

Fair

Poor 

Guest room cleanliness

Furnishings and comfort

Functionality

Condition of linen

Bathroom cleanliness

Bathroom fixtures

Outside fittings

         

 

 

 

 

 

Please share any comments you may have about the quality of your accommodation

   

  1. Common areas & Activities

 

How would you rate the activities and common areas

Excellent

Good

Fair

Poor

 

 

 

 

 

Overall cleanliness

Lobby area

Restaurant & Bar

Spa outfitting

Selection of Spa treatments

Selection of sports activities

Quality of entertainment

Condition of the beach

Condition of the pool

         

 

 

 

 

 

Please share any comments you may have about the activities and common areas

   

 

  1. Dining experience

 

  How would you rate the dining experience

Excellent

Good

Fair

Poor 

Quality of dining

Selection of dining options

Restaurant menu

Wine list

Beverages selection (Bar)

Room service menu

Atmosphere

 

 

Please share any comments you may have about your dining experience

   

      Between us

   

Title *
First name *
Surname *
Address - Line 1 
Address - Line 2
City / Town 
State
Postal code 
Country *
E-mail *
Phone
Fax

 

Have you stayed at any other Exclusive Island Hotels & Resorts ?        Yes          No    

If yes, which ones ?

 

    

Thank you !

We look forward to serving you soon again.

 

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