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Booking & Cancellation policies

Reservations & Refunds

All rates quoted in Canadian funds unless noted otherwise. Bookings are based on availability, on a first come, first served basis. A three-night minimum stay is required, unless otherwise confirmed in writing. Exceptions will be made by special arrangement with Clayoquot Wilderness Resorts & Spa agents and representatives.

A deposit representing 50% of the total cost of booking is due at time of reservation. The balance is due 60 days prior to arrival and will be processed automatically on credit card unless alternate arrangements have been made in advance.

Guests arriving by car should note that the scheduled water taxi or floatplane (at resort discretion) departs Tofino Harbour only at specific times on check-in days, and that they should confirm departure times with the reservations office at time of booking. Water taxi or floatplane departure times will be made available to guests as part of the confirmation package sent to them in advance of arrival. A $100 per person fee will be charged if dispatch of a non-scheduled water taxi is required. Guests arriving from Vancouver via floatplane will land at the Outpost dock, bypassing Tofino Harbour.

Cancellation without penalty is permitted 60 days prior to arrival. Deposits on record at that time will be refunded in full. In cancellation is received within 60 days or less of scheduled arrival, all deposits on record are 100% non-refundable. Rates are subject to change without notice, though rates for deposit-paid reservations may not change.

All-inclusive packages promise world-class cuisine and premium wines and spirits. Should guests wish to order from the reserve wine list or enjoy a special select liquor, a surcharge will appear on their statement.

A singles supplement of $300 per night applies to reservations requesting single occupancy of rooms or tents. Supplement surcharges vary by season and occupancy levels, so please inquire at time of booking.

Clayoquot Wilderness Resorts is not responsible for extraordinary hotel, food and beverage, ground transport, or air carrier costs incurred due to weather-related delays or cancellations, or missed connecting flights. Travel insurance is recommended. 

A certain level of risk is inherent in all wilderness activities.  Please refer to the resorts waiver document for details.

Children policy

We offer a discounted rate to families traveling with children 12 years of age and under, provided children share accommodations with parents or guardians. 

The intimate size and nature of the resorts pose a unique dilemma when it comes to the inclusion of children. Rather than designate resort properties adults-only, management opted to alter the policy regarding families. So, to safeguard the comfort and happiness of all resort guests, we ask that children under the age of eight be under the full-time care of a nanny or other such companion. We also ask that parents be responsible for the whereabouts and respectful behavior of all children at all times.

Travel insurance

The resorts strongly recommends that all guests purchase travel insurance. A short season prevents the resorts from making exceptions to the 60 day cancellation policy, so be sure to consult travel professionals in advance of booking, regarding trip cancellation insurance.